Shipping & Policies

General Policies

Effective immediately we will only accept orders shipped to the billing address *and billing address must match the search-listed resident. If you have questions, call us at 805-686-1192.

Not everything on our website is in stock. If you need to know... email or call.You may also place your order by phone (805 686-1192) or by mail (be sure to include correct tax and shipping charges) to Village Spinning & Weaving, 425 Alisal Rd #3, Solvang CA 93463.

Orders with yarn/fiber discounts will be charged actual shipping plus insurance. No free shipping is offered with discounted yarns/fibers

Shipping by "3 DAY", "2 DAY", or "NEXT DAY AIR" IS EXPENSIVE!! You may call us to place an expedited shipment order.

PLEASE NOTE: ALL SHIPPING CHARGES SHOWN ARE FOR THE USA LOWER 48 STATES (Alaska & Hawaii will be AT A MINIMUM the same - we'll email you if it's more) (THIS INCLUDES ANY FREE SHIPPING OFFERS).

Questions? Click Here To email us

**We can no longer accept orders from outside of the United States (unless you have a PayPal account and email your order to us).

Shipping Policies

We offer the following shipping methods and delivery times:

Standard: 3-10 work days(west less, east more)

      

» We presently cannot accept orders for shipment outside of the United States.

Taxes

We collect state sales tax when the shipping address is CA: 7.75%

We collect a California state sales tax of 7.75% to all items delivered to an address within the state of California.

Sales Tax Notice: We only collect sales tax for orders shipped to California, but you are required to report this purchase for Use Tax collection if we are shipping to any other state that does have a sales tax. Please consult your tax professional for guidance.

Credit Cards Accepted

Please note that we accept American Express,  Mastercard,  Visa.

Order Cancellation Policies

Orders can be cancelled prior to shipping. If you would like to cancel an order, please contact us:
Tel: (805)-686-1192.

Return Policies

Unused and unassembled merchandise (except the exclusions listed below) in its Undamaged ORIGINAL packaging can be returned for 30 days from the date of sale for a Full Refund less shipping - If you received free shipping because of the dollar value of the order, we will deduct the shipping & insurance charges from any credit issued. If you received free shipping on your order, and you return part of the order and what you keep no longer qualifies for free shipping, we will deduct the actual shipping charges for the portion you return and we will deduct from your credit the amount the shipping you would normally have been charged for what you did not return. If you received a volume discount on anything and you return part of that order and what's left no longer qualifies for that discount, that will be deduced from and credit also. Exchanges/returns after 30 days will be subject to a 20% handling charge.

No returns on looms, spinning wheels, special ordered items, books, dvds or videos - if one is defective we will gladly exchange it for the same format and title only.

No return/refund on sale items

If you would like to make a return, please contact us before sending anything back:
Tel: (805)-686-1192
Click here to email us

Unauthorized returns - and returns without receipts - will be subject to a minimum of 20% restocking. . . if we have to ship unauthorized material back to you, it will be at your expense.

Store Privacy Policies

Village Spinning & Weaving does not share information about our customers with anyone. Your addresses, phone numbers, card numbers, email addresses etc. will not be shared. All credit card transaction information is transmitted using SSL (Secure Socket Layer) technology. If you are still not comfortable sending your credit card information this way, call the shop.