General Policies
Effective immediately we will only accept web placed orders shipped to the billing address *and billing address must match the search-listed resident. If you want something shipped to a different address, you MUST call us so we can get answers to questions we may have, call us at 805-686-1192.
Not everything on our website is in stock. If you need to know... email or call.You may also place your order by phone (805 686-1192) or by mail (be sure to include correct tax and shipping charges) to Village Spinning & Weaving, 425 Alisal Rd #3, Solvang CA 93463.
*Orders with yarn/fiber discounts will be charged actual shipping plus insurance. No free shipping is offered with discounted yarns/fibers
Expedited shipping is not available.
PLEASE NOTE: ALL SHIPPING CHARGES SHOWN ARE FOR THE LOWER 48 States. Alaska & Hawaii will be the same unless it costs us more. If cost is involved, we will email you for approval before proceeding (THIS INCLUDES ANY FREE SHIPPING OFFERS).
Questions? email us
**We will ONLY accept orders from outside of the United States using a PayPal account and you must email or phone your order to us.
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: 3-10 work days(west less, east more)
Order Value | Standard Shipping Rates |
below
$12.00 |
$7.40 |
from $15.00 to 24.99 |
$8.50 |
from $25.00 to 49.99 |
$9.50 |
from $50.00 to 74.99 |
$10.50 |
from $75.00 to 99.99 |
$11.50 |
from $100.00 to 149.99 |
$12.50 |
from $150.00 to 199.99 |
$13.50 |
from $200.00 to 299.99 |
$14.50
|
from $300.00 to $399.99
|
$15.00 |
$400.00 and more
|
Free (shipable, 48 states)
|
|
|
Taxes
We collect a California state sales tax of 7.75% to all items delivered to an address within the state of California.
Sales Tax Notice: We only collect sales tax for orders shipped to California, but you may be required to report this purchase for Use Tax collection to your state. Please consult your tax professional for guidance.
Credit Cards Accepted
Please note that we accept American Express, Mastercard, Visa.
Order Cancellation Policies
Orders can be cancelled prior to shipping. If you would like to cancel an order, please contact us:
Tel: (805)-686-1192.
Return Policies
Unused and un-assembled merchandise (except the exclusions listed below) in its Undamaged ORIGINAL packaging can be returned for 30 days from the date of sale for a Full Refund less shipping - If you received free shipping because of the dollar value of the order, we will deduct the shipping & insurance charges from any credit issued. If you received free shipping on your order, and you return part of the order and what you keep no longer qualifies for free shipping, we will deduct the actual shipping charges for the portion you return and we will deduct from your credit the amount the shipping you would normally have been charged for what you did not return. If you received a volume discount on anything and you return part of that order and what's left no longer qualifies for that discount, that will be deduced from and credit also. Exchanges/returns authorized after 30 days will be subject to a 20% handling charge.
No returns on looms, spinning wheels, special ordered items, books, dvds or videos - if one is defective we will gladly exchange it for the same format and title only.
No return/refund on sale items
If you would like to make a return, please contact us before sending anything back:
Tel: (805)-686-1192
Or email us at: inquiry@villagespinweave.com
Unauthorized returns - and returns without receipts - will be subject to a minimum of 25% restocking. . . if we have to ship unauthorized material back to you, it will be at your expense.
Store Privacy Policies
Village Spinning & Weaving does not share information about our customers with anyone. Your addresses, phone numbers, card numbers, email addresses etc. will not be shared. All credit card transaction information is transmitted using SSL (Secure Socket Layer) technology. If you are still not comfortable sending your credit card information this way, call the shop.