Shipping & Policies
CLOSED FOR VACATION 10/2 ➔ 10/15/2014. ORDERS PLACED DURING THAT TIME WILL BE PROCESSED & SHIPPED WHEN WE REOPEN THURS. OCT. 16TH.
We usually will ship In-Stock merchandise within 1 to 3 days from date of order except at peak or "rush" times of the year. If we run out of something, we will backorder the item and ship it as soon as it is available to us. There is no additional charge to ship backorders (unless this was a discounted/actual shipping order).You may also place your order by phone (888 686-1192) or by mail (be sure to include correct tax and shipping charges) to Village Spinning & Weaving, 425 Alisal Rd Ste B, Solvang CA 93463.
We offer discounts on regular priced yarns and fibers (only) as follows [they may affect your actual shipping charge]:
PLEASE NOTE: ALL SHIPPING CHARGES SHOWN ARE FOR THE USA LOWER 48 STATES (Alaska & Hawaii will be AT A MINIMUM the same - we'll email you if it's more) (THIS INCLUDES ANY FREE SHIPPING OFFERS). WE DO SHIP WORLD-WIDE (that includes APO's and FPO's that due to size and/or weight makes it too costly for us to ship through the USPS - yes we will quote you an APO/FPO shipping charge and you can accept or refuse the shipping quote) and we will email you shipping options/prices and allow you to make the choice. In no case is worldwide shipping less than shipping within the USA. You can 'guesstimate' international shipping by going clicking on: Postal Shipping Estimate Select country, package shape, and estimated weight (WITH packaging), click on continue, click on dot at the beginning of your choice, then click on add extra services, click on 'insurance' and enter the value of your order and click on 'add'. That is an estimate - actual shipping may be different.
Questions? Click Here To email us
SPECIAL NOTE FOR CUSTOMERS OUTSIDE THE USA. IF you experience a warranty issue with a product, any shipping charges (to us and/or back to you) will be at your expense.
We offer the following shipping methods and delivery times:
Standard, 3-10 days(weekends/holidays excepted)
» We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment.
We collect state sales tax when the shipping address is in one of the following states:
We collect a California state sales tax of 8.00% to all items delivered to an address within the state of California.
Sales Tax Notice: We only collect sales tax for orders shipped to California, but you are required to report this purchase for Use Tax collection if we are shipping to any other state that does have a sales tax. Please consult your tax professional for guidance.
Credit Cards Accepted
Please note that we accept American Express, Mastercard, Visa.
Order Cancellation Policies
Orders can be cancelled prior to our in-house processing. If you would like to cancel an order, please contact us:
Unused and unassembled merchandise (except the exclusions listed below) in its original packaging can be returned for 30 days from the date of sale for a Full Refund less shipping - If you received free shipping because of the dollar value of the order, we will deduct the shipping & insurance charges from any credit issued. If you received free shipping on your order, and you return part of the order and what you keep no longer qualifies for free shipping, we will deduct the actual shipping charges for the portion you return and we will deduct from your credit the amount the shipping you would normally have been charged for what you did not return. If you received a volume discount on anything and you return part of that order and what's left no longer qualifies for that discount, that will be deduced from and credit also. Exchanges/returns after 30 days will be subject to a 20% handling charge.
No returns on looms, spinning wheels, special ordered items, books, dvds or videos - if one is defective we will gladly exchange it for the same format and title only.
No return/refund on sale items
If you would like to make a return, please contact us before sending anything back:
Click here to email us
Unauthorized returns - and returns without receipts - will be subject to a minimum of 20% restocking. . . if we have to ship unauthorized material back to you, it will be at your expense.<
Store Privacy Policies
Village Spinning & Weaving does not share information about our customers with anyone. Your addresses, phone numbers, card numbers, email addresses etc. will not be shared. All credit card transaction information is transmitted using SSL (Secure Socket Layer) technology. If you are still not comfortable sending your credit card information this way, call the shop - toll free - at 888 686-1190.